Specialising in providing professional Personal Assistants for adults with disabilities

Good Standard Care Quality Comission

01904 217 522

admin@yorkpersonalsupport.co.uk

EDITION 19 – CHRISTMAS 2023

9 Feb, 2024 | NEWSLETTERS

PROFILES

STAFF PROFILE – DENISE

Embracing Change: My Journey to Excellence in Adult Care –
In August 2020, I began my journey at York Personal Support as a Care Coordinator. Quickly, my knack for compliance caught my attention, leading me to be asked to step into the role of the Nominated Individual alongside Deborah as Registered Manager. This step required me to earn my Level 4 Diploma in Adult Care.
Returning to education after a significant break felt like stepping into unfamiliar territory. I initially felt confident in my knowledge, but I soon realised how much I had yet to learn. Doubts lingered, questioning my ability to navigate this new challenge. However, with unwavering support from both my tutor and Deborah, I persisted through the obstacles and emerged triumphant.
Securing the “Learner of the Season” award added an unexpected and delightful sparkle to this incredible journey, validating the effort I put in to excel in the Diploma.
This Diploma isn’t just a piece of paper; it symbolises a significant journey of learning and dedicated immersion in providing exceptional care to our incredible service users.

NEWS

MOVING WITH THE TIMES

Digital care planning is developing fast, and to try and keep up we have decided to move to a new system called Carelinelive. The new system incorporates our care planning tools, with financial management and rota planning.

The Carelinelive app is very similar to the Pass app we have previously used but is much more user-friendly, and continuously updates. After 3 months of training, we will be ready to implement on December 9Th.

CQC & LONG SERVICE AWARDS

Congratulations to Claire P who celebrated five years of working with York Personal Support in September. We thank her for her continued hard work, loyalty and dedication.

MESSAGES

NEW MEMBERS OF STAFF

We are very pleased to introduce three new Personal Assistants to our team. A warm welcome to:

Catherine and Juliette

AND GOODBYE TO….

Unfortunately, we also say goodbye to the following members of staff and wish them every success for the future:

Melanie and Sam