HOMECARE AWARDS 2022
We have just heard that we have, for the 2nd year running, won the ‘Top 20 Homecare Award for Yorkshire and Humber’! This is out of 832 providers, so a huge achievement. We would like to say a heartfelt thank you to all our wonderful staff, and to our customers and family members who took the time to leave some fantastic reviews on the Homecare website. It really means a lot to us, so thank you!
LONG SERVICE AWARDS
Congratulations to Sally and Karen who were presented with a certificate and gifts to celebrate their five years working at York Personal Support, and to thank them for their continued hard work, loyalty, and dedication.
FINDINGS FROM THE 2021 SURVEY
Many thanks to both customers and members of staff who completed the annual surveys.
In both areas the results were excellent, with 97% of customers feeling happy with the service they receive and 94% of staff members giving a positive review of working for our organisation.
The two areas requiring improvement identified, were to ensure that our customers are aware of the complaints and compliment policy.
This can now be found in our service user handbook.
Secondly, our members of staff would prefer more practical training rather than online training.
We are pleased to say that due to covid restrictions being lifted, we are now gradually offering practical training once again.
We received some wonderful comments. Here are a few…
‘A lovely, caring and supportive service, my PAs are wonderful’
‘Thoroughly enjoying working for YPS, they are professional and supportive’
WELCOMING NEW STAFF
We are very pleased to introduce three new experienced Personal Assistants to our team, a warm welcome to Ian, Kaye and Sarah.
We say goodbye to Faye and Roberta and wish them the best of luck for the future.
We continue to follow the national guidelines in social care and the whole team carry out LFT tests twice weekly. We follow the recommended isolation guidelines, and staff continue to be provided with PPE appropriate to their role.
Please note we have a new phone number 01904 217522