Specialising in providing professional Personal Assistants for adults with disabilities

Good Standard Care Quality Comission

01904 217 522



3 Sep, 2020 | NEWSLETTERS



I have joined York Personal Support as a full time Care Coordinator.

I live in York and I am married with three grown up children, four cats and a dog. I like baking, cooking, knitting and have just taught myself crochet.

I have a real interest in late medieval history and studied to degree level in hospitality management.

I have experience of working within the care field for over twenty years in a variety of roles both within the council and most recently with Riccall Care. I look forward to meeting all staff and service users over the coming weeks. Please feel free to give me a call to have a chat or if there is anything I can help with. My number is 07849 853096.



Personal Assistants (PAs) continue to be provided with PPE and have been asked to wear a MASK when they are unable to keep the 2-metre social distance from the customer or anyone in the household, when travelling with the customer and when assisting with any personal care.

PAs are asked to wear GLOVES AND APRONS when assisting with personal care, domestic tasks and meal preparation.

PAs also wash their hands or apply hand sanitizer when entering your property and do the same as they are leaving.

There are simple steps that you can also take to protect yourself, your family, and others:

  • Wash your hands regularly with soap and water. If soap and water are not available, use an alcohol-based hand rub, available to buy in most supermarkets and community pharmacies.
  • ‘Catch it, Bin it, Kill it’. Catch coughs and sneezes in a tissue ensuring the nose and mouth are fully covered to prevent any spray escaping. Dispose of the tissue as soon as possible in the bin and wash your hands or use alcohol-based hand rub to kill any germs.
  • Avoid close contact with people who are sick.
  • Clean and disinfect frequently touched objects and surfaces in the home and work environment.

Please can you inform us if you have travelled – or if you have been in contact with someone who has travelled – to one of the countries affected by the Coronavirus.

We will do our utmost to ensure that you are never left without a visit. However, if a member of staff falls ill, then we will need to follow Government guidelines and ask the staff member to remain at home.


“I just want to let you know how well the arrangements are working with our PA.

She is such a lovely girl and my daughter is very happy to have her as her PA.

She takes the time to listen to her and is very in tune with her. My daughter says she feels like she is going out with a friend when they are together, and her confidence is growing as a result.”



We hope you are all well during these strange times.

All our staff team here at YPS have remained safe and well and we are very much looking forward to things slowly getting back to normal.

The Coronavirus pandemic gave us time to reflect upon our organisation and we decided to appoint a Care Coodinator to work alongside Deborah. We are pleased to say that we had several applicants and that Denise Simkins was successful. Denise started on the 10th August. Until the New Year, Denise will be implementing our new ‘pass’ system. This will involve meeting all of our customers to make sure we are providing the very best support. She will be doing this by reviewing the support already in place and recommending improvements as necessary.

The ‘pass’ system is a digital care planning software that Personal Assistants can operate on their mobile phones. It includes a full assessment of needs and associated risk assessments.

Daily recordings and medication charts will also be completed digitally.

The system is very secure and alerts the office immediately to any issues that need to be addressed.

Denise will be in touch to arrange a date and time to complete the assessments. When this is implemented, it will enable us to meet all the required standards and improve the service we provide.


We are pleased to have a new member of staff starting with us:

Denise Simkins


Unfortunately, we also say goodbye to the following member of staff and wish her every success for the future:

Polly Halliday